Quick Answer: How Do I Complain To Optus?

Can I email Optus?

Unfortunately, we don’t take enquiries via email.

For the best experience, we suggest messaging us through the My Optus app .

If you don’t have the app, simply head to the app store to download the My Optus app.

For those who prefer, you can also message us on My Account..

Who do you contact to complain about a business?

You can make your complaint by mail or you can call 13 32 20 (8.30am to 5pm, Mon – Fri) to discuss how to make a complaint.

Legal action is taken where, having regard to all the circumstances, the ACCC considers litigation is the most appropriate way to achieve its compliance objectives.

How do you file a complaint against a company?

Check out 10 effective ways and online destinations to file complaints that a company will pay attention to.Go to the company website. … Contact the Better Business Bureau. … Contact the Federal Trade Commission (FTC). … Check out the Ripoff Report. … Email spam@uce.gov. … Try Yelp. … Post on Planet Feedback.More items…

How do you deal with poor customer service?

Keep it calm. Hold firm through the turbulence. Avoid the temptation to run a kamikaze mission. And in the end, remember that if you don’t handle bad customer service and stand up for your rights — and seek to make up for lost time and money — no one else will.

How do I contact Optus?

If you have a question or need help with your Optus service, you can contact us through one of the options below….What can we help you with?1300 417 220. Mon – Fri: 8am – 9pm. … 133 937. Mon – Fri: 8am – 8pm. … 133 937. … 1300 555 241. … 1300 417 220. … 133 937. … 133 937. … 1300 555 241.

What time does Optus customer service open?

Mon-Fri between 8am-5pm.

How do I get an Optus email address?

This can be done directly in My Account just follow these steps: Login into your My Account > On the dashboard – scroll down > click on your username to expand > Click on Settings (right hand side) > Click Manage next to Optus email account > Add email account > Fill out page (full name, username, password) > press ok.

What number do I call to check my Optus balance?

Text the word ‘bal’ to 9999 to receive an SMS with your Prepaid account balance. To hear your Prepaid balance over the phone, call 555 from your mobile phone and choose ‘Option 1’.

How do I complain about a phone company?

You can make a complaint:online – complete our online form (complaints are usually processed the same day)by phone – call us on 1800 062 058.by post – write a letter or print and fill out the consumer complaint form and send it to: PO Box 276 Collins Street West VIC 8007.More items…

Does Optus have a call Centre in Australia?

We do have call centres in India, Philippines and Australia however it is not possible to route a call to any particular country as it is just given to the next representative available to take the call.

How do I report bad customer service?

You can submit a complaint or provide feedback by using one of the following methods:Via the online feedback form.Email info@service.nsw.gov.au.Phone 13 77 88.In person at any Service NSW Service Centre.Write to: Customer Resolution Coordinator. GPO Box 7057. Sydney NSW 2001.

What happens if a business doesn’t respond to a BBB complaint?

If a response is not received, a follow-up letter will be sent to the business. Consumer will be notified of the business response when the BBB receives it and will be asked to respond. If the business fails to respond, the consumer will be notified.

How do I chat with Optus?

Live Chat can be reached on this link → https://www.optus.com.au/livechat. You can also get in touch with them via the My Optus app.